Yesterday, MCB attended the presentation of the Customer Experience Awards 2023. The MCB Group was nominated in the Wholesale category together wit Basil and Onkenhout. Unfortunately, we did not win the award. Despite that, we are proud of our nomination, which we owe to our customers. We would not have been nominated without their appreciation. We would like to thank our customers for that!
The nominations for the Customer Experience Awards are the result of more than 200 customer satisfaction surveys conducted by Integron in 2022. They are based on the highest average customer satisfaction rating and the highest Net Promoter Score (NPS) that indicates the degree of recommendation. The nominee with the highest score ultimately wins the award.