Frequenty asked questions

• Fulfilling the role of customer, supplier or cooperation partner within the various facets of services in which MCB Group is active.
• Issuing details to MCB Group processors, which is necessary for the implementation of an agreement between MCB Group and this processor. An MCB Group processor must always sign a processing agreement in which the rights of the persons involved are sufficiently safeguarded and the processor is obliged to secure the data appropriately.
• The content of e-mail communication with our customer service can be used within the scope of training, coaching, quality and/or assessment purposes.
• Part of MCB’s services to customers are the email shots sent by MCB Group to customers regularly. If you wish to receive these newsletters, you can leave your email address through the websites. You can unsubscribe from the email shots by clicking the particular link in email last received.
• MCB Group regularly analyses how MCB-website visitors use the site, enabling MCB Group to implement improvements.
• After registration and sign-in in the “My MCB” web portal, stored information can be viewed under “My data”.

MCB Group considers it important to take care of your personal data. It is not for nothing that one of our core values is reliability. This applies to all customer and supplier data that we register in our system for the provision of our services. We do this in accordance with the GDPR guidelines.

MCB Group treats all the data that you have shared with us with the greatest of care. We base all our actions on the rules and regulations. MCB Group stores your data in various databases for which we maintain strict security measures. 

The data that MCB Group processes are chiefly general business details. They are not covered by the legal regulations with regard to the protection of personal data. Contact persons’ data (name, contact details and position) for all clients and suppliers are, however, regarded as personal details to be protected.

Within our customer system we use the following client data: gender, first and surnames, position title and department, telephone, fax, mobile phone number and email address.

Issuing data to third parties may be necessary for the implementation of an agreement. The particular third parties may process personal data, due to which they are designated as a processor according to the law. MCB Group demands a high level of personal data protection from its processors and will record the agreements in a processing agreement. Under no circumstances does MCB issue personal data to third parties for commercial gain.